Frequently Asked Questions (FAQ)

Call center, for instance:
Increasing the efficiency of the call center is usually a result of the standardization of its processed business approach.
We need to:
Determine the time standard of a conversation with a patient;
Form a standard on realized appointments and personal sales of additional products;
We form a “tool” for effective task fulfillment - technically convenient automated operator workplace, speech templates for realization of appointments, standards for appointments confirmation, employees feedback;
We form a system of motivation for call-center employees;
We develop a process approach to the work of the call-center operator - the time a conversation with a patient starts, the duration of a conversation with a patient, the time of call back when ordering a call or a missed call, the algorithm of the operator's action in case of a complaint, the algorithm of the operator's action in case of a conflict situation;
We develop and implement training programs for call center managers aimed at training operators to effectively sell basic and additional products. The courses also include standardization of communication rules, including work with conflict situations and prevention of professional burnout.
Application of the process approaches increase efficiency and profitability by at least 30% and significantly reduces the need for manual, situational management. At the same time, the staff-flow of personnel recruitment and training, personnel burnout issues are solved.

In our practice, most organizations use the operational, situational method of management.
This method takes away most of the manager's time to solve situational problems in the field in each medical center's departments.
Situational approach does not allow to predict, and also does not allow to approach to the solution of a bigger tasks, allowing to fully disclose the potential of the medical center and its development in the future.
By streamlining the processes, implementing process approaches, you are guaranteed to increase the efficiency of work, management and profitability of the medical center.

In a standardized process approach of call center operations by:
- realized appointments,
- sales of additional medical center products,
- patient return rate,
the efficiency of the call center increases by at least 30%, and the profitability of the clinic by at least 50%.
Systematized and implemented process approach of doctor's work increases the average sales receipt by at least 50%.

We work with both large and small medical organizations regardless of ownership.

The cost depends on the scope of the project, as well as on the individual wishes of the customer. We offer flexible cooperation options to find mutually beneficial conditions.

We can offer our services for one or more modules.
For example, we can work on the Customer Service or Medical module, where we will carry out a detailed Expertise to identify risks and unlock the potential of the selected module. Further we can offer process approach Development for your own self implementation will, or we can provide Implementation with our assistance.